Due to COVID-19’s invasion, remote work has become absolutely mandatory in many sectors and necessary to ensure the health and safety of company personnel.

Within the Satellite and Telecommunications industry, remote work is difficult to accomplish if the correct technologies are not present. This is especially true in Teleports and other, critical infrastructures that comprise the Network’s hot spot.

The network management, monitor and maintenance tasks are executed by Network Operating Centers (NOCs) that operate 24/7, as these centers need to control network performance and provide reports by detecting any incidences that may affect the proper functioning of any site ties into the network infrastructure — plus manage all of the stored data.

The traditional tasks carried out by teleport operators are totally subject to an individual’s work in person at the location if the company cannot count on a ground technology to seamlessly automate such work. Network maintenance technologies enable a secure environment for automating these onsite tasks as well as accomplish total management of the entire infrastructure. This allows those operators to work remotely with an end-to-end, virtualized teleport.

For instance, monitoring systems such as Controlsat enables highly efficient network monitoring from a home or other remote location for any carrier within a satellite network. This is accomplished in a secure and resilient environment.

Additionally, network maintenance tools, such as Alusat, provide a virtual visit to every VSAT site on the network and maximizes network performance all the while reducing costs for service failure. The Alusat tools integrate with the hub’s Network Management System (NMS) and enables an automated update of critical network settings, such as Cross-pol Isolation or Compression Point, which can be modified if such is required.

By using these technologies, teleport operators can fix any problem that arises in any remote site within the network’s infrastructure in real-time, all from that remote location. The automatic checking routine for troubleshooting and accurate problem diagnosis, which enables guided procedures, allow anyone authorized individual to seamlessly carry out the job. No time is spent correlating and crossing a plethora of stored data manually or onsite. Furthermore, to comply with most Service-Level Agreements (SLAs), maintenance is a mandatory inclusion in service contracts. The optimization and efficiency that maintenance tech provides to the operators ensures high- quality service, instant documentation, recognition of all outages, complete accounting of all actions and network status as well as engaging in testing and other important operational tasks.

In regard to commissioning, there are automatic tools that integrate seamlessly to allow the entire process to be automated by the software in order for the NOC operators to have the reports available for each installed site. Additionally, there are new developments that allow a seamless installation with No Touch Commissioning (NTC), all handled by the software.

Nowadays, with the COVID-19 situation, the NOC concept has had to change and network maintenance technologies are the key tool that enable operators to work remotely. Thanks to a tool that gathers all of the capabilities to automate network management and maintenance, remote work is now a reality in the satellite industry.

Integrasys’ Controlsat screenshot.

Integrasys’ Alusat screenshot.

The evaluation process provided by the network maintenance tool, allows the operator to be more efficient with real-time network control at anytime or anywhere for each remote site. The sophisticated software enables remote control efficiencies that lead to personnel cost reductions and higher team performance, as it is crucial that each remote site be  faultlessly managed by the NOC operators.

In extreme situations, an immediate response is essential to rectify any network failure and provide first-class service. Network maintenance tools are disruptive ground technologies that enable the work carried out by End-to- End (E2E) systems and operators to maximize support execution and resiliency to be completely aligned with the SLAs, provide high Quality of Service (QoS), and flawless network performance.

Thanks to smart tools, NOC Operators can comfortably work remotely with total confidence in the reliability of the network maintenance tools they are using to ensure optimal network performance.
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